Sep
12

Software Licensing and Piracy

Software Licensing and Piracy

September 12
By

A company finds it difficult enough to maintain a well-tuned disaster recovery plan without having to worry about software licensing issues. We at StorageCraft try to make the activation and deactivation process as reasonable as possible, but we find that some users still have issues. Recently, for example, we’ve seen some issues around the deactivation and reactivation of ShadowProtect.

We sympathize with the frustration felt by many of our users, but it’s important to keep in mind that ShadowProtect is intended to be used as a solution for an individual system, and shouldn’t be moved from system to system, unless there is a system failure/replacement, or an operating system reload.

As such, we have certain measures in place to keep pirated versions of ShadowProtect from being activated. According to a study, software piracy accounted for 41 percent of installed software in 2008. In 2009, companies collectively lost around $51 billion. This growing threat requires companies to carefully determine the best way to approach licensing in order to maintain their intellectual property rights and avoid illegal sharing of their software.

Like many other companies, we believe it is important to take measures to prevent software theft. If our software is susceptible to piracy, costs will rise for everyone. Because of the threat, you can only deactivate ShadowProtect a certain number of times, after which, you’ll be required to call StorageCraft in order deactivate your license and reactivate it on another machine. This is a safety measure that allows support to review previous activations and ensure the license isn’t being abused. After a quick review of your license history, you should be able to deactivate and reactivate ShadowProtect.

For the purpose of testing the software on multiple systems, an easier option may be to run the software in an unlicensed mode. When the software license isn’t activated, ShadowProtect runs as a 30-day trial, which allows you 30 days of testing per system before the software expires.

For more information regarding activation, visit our support center or review this recent blog post on activation/deactivation.

  • ▾ Comments

    1. Jose Hernandez on

      I don’t disagree with your article but does it have to take 2 days. I’ve been waiting 2 days for my license to be deactivated. I still have not heard back from the technician. I would encourage other to beware of the lack of support from storagecraft when it comes to licensing issues.

    2. Casey Morgan on

      Thank you for your comment Jose. Our policy is to have deactivation cases taken care of within 48 hours of a customer opening a support case. If all the information we receive is accurate and sent to us in a timely manner, we can resolve most issues even more quickly.

      We won’t go into all of the details on your case here, due to privacy concerns. But since you’ve opened a support case, you are aware of the circumstances of your issue; this is causing your deactivation request to take a bit longer than usual, but our support team is working on it as I write this.

    3. Pentti on

      I do appriciate your worries for software pirating. I guess you´ve done your math and decided that you earn more money on your licensing policy than not bothering your customers.

      I am a former Shadow Protect user and just loved it, I thought it was the best and most reliable imaging solution out there along side Image for Win. But I stopped using it because of your policies. I find no point in having to beg you to activate my license if I reinstalled Windows/changed hardware after I have deactivated SP from the former install 2 or 3 times. (But maybe you dont have that any more? I have not been using SP since 2008)

      Fortunately I have found SPs equal (not as fast though but equally reliable and without the licensing limitations you have – and it backups Linux filesystems as well)so this is not a problem for me but thought I might share a former customers view on things.

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