Armed with RMM, PSA, and help desk software, MSPs earn an honest living by helping clients tackle everyday IT challenges – usually from the comfort of their own data center. But from designing new systems to managing end of life cycles, there are a number of tasks that escape the reach of the most efficient remote management tools. In this post, we’re going to examine how MSPs can further simplify the tech side of business with an IT managed services model that is truly unique.
Onsite Managed Services For Clients
The concept of onsite managed services is built “on the premise” of bringing your expertise straight to the client. You’re essentially maintaining their IT, from their business environment. Onsite managed services may include offerings such as:
Network design and integration: Envisioning the ideal network is one thing. Building and nurturing it is another. Helping organizations with network design, integration, and upgrades illustrates how MSPs can effectively deploy their team in an onsite environment.
Hardware installation and management: Simply adding a new printer to the network is time-consuming for a smaller business with limited human resources. Service providers can remove a huge burden and minimize downtime by handling hardware installation, replacements, and upgrades on-premises.
System maintenance: Managing systems is both the most important and challenging part of IT in any organization. MSPs can fulfill a critical need by conducting onsite maintenance that keeps those systems stable, safe, and reliable.
Project planning: Some types of managed services are only required occasionally. For example, your consulting team may simply be needed to sit down with IT leaders every quarter and lend expertise that influences critical business decisions.
IT Training: MSPs have traditionally supplied organizations with tools that aid in managing their business operations. Providing those tools and resources in a comprehensive training program onsite will help ensure that clients are making the most of the technology in their possession.
What It Means to You
Convincing existing MSPs why they should dabble in onsite managed services is probably tougher than selling it to organizations in need – not to mention, costlier. After all, on-premise RMM means making an investment to take your show on the road and dispatch your IT people in another environment. There is unrivaled convenience in being able to monitor and manage the client’s infrastructure from a cozy remote location. On the bright side, there are some compelling benefits that just might make this gamble a worthwhile venture.
Increased brand value: Sending your highly skilled IT workers to the office setting can help organizations strengthen customer relationships, boost revenue, and enjoy positive growth. Your brand’s value increases with each instance of success you help create.
Superior flexibility: Onsite managed services enable vendors to boast the utmost flexibility. Few things promote your commitment to the client like delivering your talent and technology directly to their facility, where you provide a custom-made IT solution tailored to their unique requirements.
Stronger industry position: Mastering the delivery of onsite services comes with a huge competitive edge. It shows that your methodology is proven to save the client precious time while freeing them up to concentrate on core competencies.
Better client relationships: It takes time to build relationships. An on-premise arrangement puts MSPs in an intimate environment that allows them to work closely with clients and strive towards common objectives. Over time, this business relationship can blossom into a partnership built on the premise of trust.
While the offerings may differ give or take a few services, most vendors are selling what cynical types may call the same remote-based IT solutions. Not all players are cut out for this segment, but if budget, staff, and existing obligations aren’t too big of barriers, onsite managed services can be a surefire way to stand out from the crowd.