Note: This article focuses on data centers located in the United States.
When you use StorageCraft Cloud Services to secure a second copy of your valuable ShadowProtect backups offsite, you can rest assured that not only will you get the uptime you’re after, but that we’ll also take the highest level of care in handling your data by ensuring that we have some of the highest-caliber security measures available.
While we would love to walk you through our data centers, we simply can’t for security’s sake, but what we can do is tell you every detail about what makes StorageCraft Cloud Services a reliable, secure, and safe place to store even the most critical data.
SSAE 16 Certified
SSAE 16 certifications mean the data centers StorageCraft uses have gone through an extremely rigorous auditing process that looks at the effectiveness of the data center’s internal controls. This certification is given by a third party evaluator and is important for complying with the terms of the Sarbanes-Oxley Act (SOX) and provides users with the assurance that internal controls of the data center are in place, are suitably designed, and are operating effectively. Physical access, IT infrastructure, data, and networks must be secured against a variety of threats to achieve this certification.
AES-256 Encryption in the Cloud
StorageCraft ShadowProtect uses encryption technology to allow backup images to be encrypted at AES-256 bit military-grade encryption. To keep all data safe, StorageCraft requires you to encrypt your data before it is sent to the StorageCraft Cloud. Once encrypted and sent, backup images are stored in an encrypted state.
N+1 Redundant Power
Continuous power is provided by Uninterruptible Power Supply battery systems, with an N+1 emergency generator configuration to ensure that the servers function, and you have access, even in the event of major power outage. N+1 is a form of resilience that ensures system availability in the event of primary component failure. It’s basically a simple math equation where N represents the components and +1 represents at least one backup component. N+1= at least one level of redundancy. This means that not only are there high-quality primary components, but also backup systems for power, cooling, and internet access.
FM200 Gaseous Fire Fighting Systems
FM200 Gaseous Fire Fighting Systems protect the centers from fire, without damaging hardware. FM200 is the gold-standard in fire-fighting systems and is designed to safely extinguish electronic equipment cleanly and quickly. FM2000 is stored as a liquefied gas and is non-conductive so it won’t damage electrical equipment. But, since the data center’s load, security, humidity, and temperature are monitored 24/7, it’s highly unlikely that fire would ever be an issue to begin with.
Server Environment Protection
In the server rooms of the data centers themselves, full data-grade HVAC systems control and monitor temperature and humidity so that equipment stay at the optimal operating temperature and any unusual heat signatures will be noticed and dealt with by staff members immediately.
Data is stored in encrypted form and guarded by security staff 24/7. Access to the data center is only granted by retinal and palm scan biometric verification systems. Additionally, remote management teams track all data center personnel and record and report any activity on the premises. Security is so tight, in fact, that staff members won’t even let StorageCraft employees inside without valid state identification. One of our own product managers was once unable to enter the data center despite being on first name basis with the guard, simply because he forgot his ID. These folks don’t mess around when it comes to security.
The data center locations were selected for their geological stability, as well as the historical absence of natural disasters in the area. These areas are located in the eastern and mid-west regions of the United States and are considered disaster-safe. You can also choose to store a portion of your extra-critical data in both data centers, just in case. StorageCraft Cloud Services gives you the option to mirror your data in both data centers if you wish, regardless of what tier of services you’ve selected.
We were proud to report that we’ve not only seen 200 percent growth since Cloud Services launched, but that we’ve also maintained 99.99 percent (four-nines) of uptime, which is only 4.32 minutes of downtime a month excluding scheduled maintenance.
As we in the backup and disaster recovery business know, user error tends to be one of the biggest causes of problems. What can we say about user error? It happens because nobody is perfect, but being in the backup and disaster recovery business we have intimate knowledge of how a simple deleted file can cause a major disaster. That means we take paramount care in determining the best people to take care of these data centers, and we make sure they keep things closely monitored around the clock.