In the future, managed service providers (MSPs) could play a major role in disaster recovery. Many current business disaster recovery plans focus on traditional solutions like backing up data to either internal or external devices. Some may even include having non-networked computers for the cases when malware takes the network down and others may be using the cloud to backup some of their data. But with mobile devices becoming a greater part of most workplaces, maybe it’s time to up the ante.
Increasingly, we live in a world where almost everyone has a smartphone or a tablet. In the workplace, companies are issuing those devices to their staff, and many employees are using their own devices for work purposes via the growing trend of Bring Your Own Device (BYOD ). When employees use these devices – whether their own or issued by the company – they have the ability to continue to work even when they are not in the office, something that can increase a business’s customer responsiveness. This same feature can be put to use in the case of a disaster. However, as with most things, it requires a plan.
An important first step in that plan is knowing what devices employees have and how they integrate with the software you are already using, says Enterprise Strategy Group’s Mark Bowker. That device audit goes hand in hand with a software audit. Many companies are already using SaaS options which offer the possibility of mobile access. If your cloud service provider only has apps for one of the main smartphone and tablet operating systems (Android, iOs and Windows Phone), then perhaps it’s time to consider switching to one that is device agnostic to get the most benefit from mobile disaster recovery.
Just as MSPs manage network access and security, they can transfer those skills into creating a secure access plan that walks the line between keeping data secure and having a solution that can work in times of disaster. The use of mobile devices worked well for SAP when its 1,000 employees in Japan were affected by a tsunami and earthquake.
Finally, if these devices become the primary tools for accessing company networks in case of emergency, then there must also be a plan to back up the data on those devices so that vital company information remains intact. As Richard Adhikari points out a BYOD disaster recovery program becomes not just recommended but mandatory. Overall, the possibility of mobile disaster recovery offers MSPs the chance to deliver both access and data security as other parts of their service offering.
Bring-your-own-device is here to stay, but can it be a big security issue? Read this article to learn more.