A JDL Technologies survey found that 73 percent of responding companies acknowledged the need to hire additional IT staff. 68 percent believed that managed service providers enable existing staff to get more done within their allotted time and budget constraints. Another 61 percent cited that managed services provide access to a level of IT expertise they lack in-house.
When contracted to the right parties, IT outsourcing can be a viable alternative to hiring and training full-time employees. We can make a case for redistributing a number of internal functions, and find unique advantages in each of these outsourcing trends.
Bolstering the Helpdesk
One of the most popular outsourcing trends sees IT service providers expanding the scope of their support capabilities. In an ideal partnership, customers receive critical support services such as phone, chat, and email around the clock – all without requiring you to answer phones, manage email, or troubleshoot the mail server. An outsourced helpdesk arrangement can free you up to concentrate on other pressing issues while helping improve customer satisfaction and retention rates.
Improving Service Delivery
Not to be confused with the helpdesk, the network operations center (NOC) handles threat analysis, patch management, email troubleshooting and all the grueling behind the scenes stuff that enables IT to flow smoothly on the front-end. By outsourcing NOC responsibilities, MSPs with limited staff can offload ongoing RMM maintenance and maintain the uptime and performance clients expect. When the network is running like a well oiled machine, it’s the customer who is free to focus on growth and prosperity.
Creating Hassle-Free Virtual Environments
In addition to consolidating hardware and freeing precious data center space, virtualization enables MSPs to centralize service delivery, resource management, and access control across multiple systems. Despite having an endless array of uses, this technology is as complex as they come. An expert level of IT prowess is required to not only deploy a virtual infrastructure, but tame the administration challenges that crop up on a day-to-day basis. The promise of alleviating a major headache is a compelling reason to hand over the keys to virtualization projects.
Adopting Stronger Security For Greater Peace of Mind
Whether you specialize in managed hosting or network monitoring and management, clients expect their assets to be protected under your watch. Internal security experts are constantly challenged to implement tools, tactics, and policies that keep rapidly emerging threats at bay. Every network is vulnerable to some degree, but outsourcing your IT security to a reputable firm armed with the expertise, manpower, and time to actively fight the good fight is never a bad idea.
Disaster Recovery Planning Built For Business Continuity
While the importance of backing up is well understood, the what if’s often get overlooked for the right now’s. Testing backups and making sure the most recent copies are tucked away in a location that allows for easy recover when needed suddenly becomes secondary. From on-demand design to full-service implementation, the guys over at StorageCraft Professional Services demonstrate how outsourcing can greatly improve disaster recovery capabilities in the most hectic IT environments.
Weighing Risk Versus Reward
Of course there are IT outsourcing risks to consider as well. Firms lose a certain degree of control when putting any functions in the hands of another party. And the more critical they are to the mission, the greater the risk. You could also miss out on the interactions customers have with your staff on a day to day basis. If IT outsourcing risks have you concerned, try to find a happy medium that allows you to concentrate on pressing business matters without sacrificing the visibility needed to monitor and manage the customer experience.