Professional sports seasons come and go and while in-season sports rule the airwaves and the Internet (especially during the play-offs), in certain parts of the U.S. weather “seasons” grab the headlines.
Perhaps no one is more aware of hurricane season than managed service providers in Florida. Just ask David Spire, president of United Systems Computer Group in Bradenton, FL. His company offers “worry-free computer support for businesses in and around Bradenton, Sarasota, and St. Petersburg.”
“Hurricane season is July through October, but backup is a 12-months-a-year issue,” David says. “We actually spend more time talking about fire, theft, flood, and human error than hurricanes.”
That’s because those events are more likely to occur—and damage his clients’ data—than hurricanes.
“Someone accidentally deletes an important file, a lightning strike takes out your power and your email system—that’s what we spend more time talking to customers about,” he says.
David’s minimum recommendation for all clients includes:
- StorageCraft ShadowProtect on their servers
- Onsite backup (an external hard drive for small clients, a physical server for larger clients)
- Offsite backup (at least one offsite backup point, ideally two)
“100% of our deals have onsite and offsite storage,” he says. “All of our clients today push to our cloud. We have one in Florida and one in California. If widespread collateral damage is bad enough to wreck our datacenter in Florida, we have the California site.”
David also recommends a relatively close local backup site to speed up recovery time. “If a motherboard goes out on their server, we give them a loaner server until a new motherboard comes in. Then we move their data from our local backup to the loaner. If they lose their server closet, we don’t want to pull 4TB of data across an Internet connection. We’ll go to the data center and pull it across at a gig a minute, then drive it to their office on the loaner.”
ShadowProtect has saved his customers from data loss countless times on a day-to-day basis. Recently, David accomplished a “sweet save” with ShadowProtect Granular Recovery for Exchange. “It’s a beautiful tool in the arsenal. It makes it so nice to pop an email back into the customer’s inbox in a matter of minutes.”
[Read more tips from David in the StorageCraft Recover-Ability Guide, “Five Prescriptions to Stop Healthcare Disasters.”]