So I have worked in IT for the past *GULP* 20 + years now. The last three years have found me working at StorageCraft. Two of which I spent in support. So I feel I have dealt with many of the backup scenarios that companies see.
I am not going to spend a bunch of time telling you how important it is to backup—I’m sure that concept has already been impressed upon you. However, I will state that it is very important to backup the right way.
Backups can be very simple, but people tend to over complicate them because of the stress attached to the issue. Most people just hope they will never have to resort to using backups at all, but really backup tools like ShadowProtect make life a lot easier. While training here, I can’t tell you how many times I have learned something about our software, and realized it could have saved me a couple hours, a day, or a whole weekend if I would have had these tools when I was working as a system administrator, but even then, that’s not the case unless you take the time to learn the more about the software itself.
As I worked in support, the one issue I saw most frequently was that while people had the tools to back up their systems, they had done some things incorrectly on the initial install or setup. Our support and software are top notch and we can be the hero a lot of the time, but not always—particularly if there were foibles from the get-go.
I suppose the point I am trying to make is that training is as important as the solution you decide on. No matter what backup software, method, or system you use, the one thing that will stay the same is, the better you know how it works the better it will work for you.
So I guess you could choose one of those other guys. (I don’t know why you would, but hey I don’t judge) And if you do, I urge you; learn how backups and the software work.
But if you’re truly bright and you’ve done some research, you’ll have already decided that StorageCraft is your best solution, because, well, it is. However, like any tool, you need to learn how to use it. After all, screw drivers don’t make very good hammers.
Remember that backup software is different than a lot of things you can just figure our yourself. I personally managed to teach myself about every type of server, gained an understanding of Macs, large format presses, Linux, Photoshop—the list goes on. You can learn a lot using the old trial-and-error method, but the issue is that when you try to learn things on the fly, you’re likely to make mistakes. And when you’re talking about the critical data inside backups, those mistakes will usually come back to haunt you.
If you make a mistake at the setup of the backup job, it could mean failure when you get to the part that really matters: your recovery. You’ll find that with improper setup, the backup just doesn’t work. And that is why you train.
“Wow,” I can almost hear you saying, “But I don’t have the time! I can’t take time away from work to go to a class, plus, training is hard.”
Luckily, StorageCraft has taken a really hard look at these issues. We believe we’ve come up with some really nice solutions that address those problems and more.
In 2013, we launched the StorageCraft Academy and it’s been evolving ever since. Our StorageCraft Engineer Fundamentals course will give a technician the foundational concepts to roll out backup software the proper way. Just that course alone (there are many available in Academy) will help to reduce those critical setup mistakes.
You say you don’t have time? Me neither. Luckily, the lessons are set up in nice 2-10 minute bite-sized chunks and you’ll be very surprised at how fast you go through it.
You say you can’t travel? Don’t. Do it in your pajamas with the furry bear slippers you love so much. Since training is online, you can train anytime you like.
Can’t find training easily? We’re here to help. Contact your StorageCraft channel account manager today and they can have you in the Academy in a flash.
Backup is one of those lessons in IT you can learn the hard way or The StorageCraft Way, but only one of them results in a full recovery every time.
We hope to see you all in StorageCraft Academy soon. Please visit the StorageCraft Academy page to learn more about what this excellent training has to offer.
If you’re not yet a partner but you’d like to be, check out our Profit-Ability program—StorageCraft offers a lot more than training to our partners.
Photo credit: Markus Tacker via Flickr