In honor of our new infographic on server failure, I thought I’d examine server failures a little more closely; specifically email servers running Microsoft Exchange.
Chances are if you run a business, most (if not all) of your communications are sent via email. Each employee relies on email; it’s important that he or she can send messages to other employees and clients across the building or across the world.
For some businesses, it may not seem like a big deal if your Exchange server goes offline for an hour or so. But, who knows if one email bounce-back could result in the loss of a huge sale. And some businesses run entirely on email. In these cases, email is crucial.
An example might be a survey company. Let’s suppose this company uses Microsoft Outlook and Exchange to send and manage thousands of email surveys each day. One client might have a contact list of 10,000 meaning that for just one client, 10,000 emails need to go out. If something goes wrong with their Exchange server, that survey can’t go out. Neither can any of their other scheduled surveys. Their business comes to a halt.
If outage was caused by hardware failure, it could take hours, even days to set up the operating system and Exchange software, set group policies, and so forth, just to get the employees’ email back up and running. Then someone would also have to re-input the contact list for the survey before they could start sending it again. Iit might be days before the server is fully functional and who knows how long before that survey (or any survey) goes out. Imagine the cost in both money and client reputation.
Of course, you may not be a survey company, but it’s really a no-brainer to have a Microsoft Exchange backup plan, especially when server failure accounts for billions of dollars in losses each year. It’s worth the investment to ensure that business doesn’t stop for anything; you never know what type of communications you might miss over the course of a day or a few days. Even just one email could be a promising lead resulting in major profits; not getting that email might mean that not only do you lose the sale, a competitor might pick it up—there’s no reason to let that happen. Take care of your communications.
Stay tuned for info on how to determine a recovery time objective (RTO) and a recovery point objective (RPO) for your Microsoft Exchange server. We’ll also take a closer look at ShadowProtect Granular Recovery Exchange.