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Data privacy is very important here at StorageCraft and we take protecting that data very seriously. This is one of the many reasons our partners, as well as their customers, feel secure in storing their data with us. We are currently updating our privacy policy to accommodate the new GDPR requirements. Because at StorageCraft, we understand personal data should be kept private and are determined to keep it that way.

The General Data Protection Regulation (GDPR) takes effect on 25 May 2018. According to its opening chapter, the GDPR’s primary objective is to protect people’s fundamental rights in the security and privacy of their personal data while also ensuring the free movement of personal data within the European Union. The GDPR represents a long-awaited replacement of the old regulatory regime under the European Privacy Directive.

StorageCraft’s business provides innovative tools that help our partners and customers protect, store, safeguard, and understand their data. We therefore embrace and welcome GDPR. StorageCraft is built on the trust and confidence that our end-user customers, partners, and employees place in us. This trust is based on our long-standing record of delivering reliable and superior products and services. To meet this expectation today and in the future, the application of industry-leading data security policies and practices has been, and will continue to be, an integral part of our business conduct.

StorageCraft is committed to processing data in compliance with applicable GDPR principles, including: lawfulness, fairness, and transparency; purpose limitation; data minimization; accuracy; storage limitation; integrity and confidentiality; and accountability. StorageCraft has already implemented wide-ranging data protection and security measures, and is again reviewing these in the context of the GDPR’s upcoming implementation. We continue to maintain internal records of all data-processing activities, and we are implementing processes to accommodate the rights of data subjects. We continue to review and update our internal data processes and systems in light of any changes made by the GDPR. We will also be releasing updated agreements and processing addenda to ensure full compliance with the GDPR prior to the time it goes into effect.

Security Practices and Procedures

A key aspect of GDPR compliance is adopting and following responsible data security practices. To consistently meet this objective, StorageCraft has implemented and Internal Information Security Program, which forms the foundation for many of our company policies, processes, practices, and procedures. It addresses StorageCraft’s corporate security principles, as well as polices and procedures related to operational, administrative, physical, and technical security controls. The Information Security Program also assists in the management of the internal security of intellectual property and sensitive employee and channel partner data, and it provides assurances to our valued partners, customers, auditors, and regulators.

Finally, StorageCraft continuously conducts independent audits to ensure its processes are working as intended. To that end, we regularly work with independent outside firms and products to conduct long-term security audits and penetration testing of our systems, including our cloud and portals. We repeat this process using independent firms and software products to ensure data integrity and confirm that StorageCraft continues to provide solid and secure solutions for our customers.

Data Centers

StorageCraft relies on industry-leading data centers rated by the Uptime INstitue (or equivalent) of Tier III or better. StorageCraft’s European data centers are certified to ISO/IEC 27001 and ISO 22301 standards. StorageCraft regularly confirms with its data center providers that they have multiple technical and organizational measures in place to ensure high levels of security and compliance, including robust physical security.

Cloud Solutions

Both StorageCraft and its partners expect high availability of data. Our cloud solutions employ high-end, high-availability, redundant hardware. With StorageCraft Cloud Services, in order to ensure constant data availability and integrity, StorageCraft employs the same fully distributed storage system used by leading large enterprises, including Deutsche Telekom, Bloomberg, and the CERN Large Hadron Collider in Switzerland.

The StorageCraft Cloud has achieved a consistent 99.999 percent uptime, which we continue to improve upon. StorageCraft has redundant systems to provide internal and external performance monitoring of its cloud offerings. These include implementations of industry-leading third-party monitoring solutions, as well as StorageCraft’s own proprietary monitoring system. StorageCraft also employs a dedicated, global cloud operations team that monitors StorageCraft Cloud Services uninterrupted, 24/7/365.

StorageCraft software is an integral part of our approach to security. For example, StorageCraft Cloud Services only allows fully encrypted (AES-256 by default) backup images to be uploaded to the cloud or placed on a seed drive. The cloud hardware we deploy in our data centers includes enterprise-grade redundant firewalls that immediately mitigate any intrusion. Once the data is uploaded to our cloud servers, it is stored and managed by encrypted hardware and remains inaccessible to any StorageCraft employee or any other party without the customer’s credentials. In short, only the client and legitimate owner of the data can read their image data.

Contact

GDPR-related questions can be addressed to privacy@storagecraft.com.

Click here to download the StorageCraft GDPR Compliance Statement:  Download

 

View Comments

  • VMware Player is not a Type 1 hypervisor, and therefore does not have better performance than Virtualbox "because it runs directly on the hardware."""

  • Yes, a span size of two means that each span is as small as possible. So a span size of two in RAID 100 means that you are actually getting RAID 10 without anything extra (it is the middle RAID 0 that is eliminated.) So the advice is good, basically you always want a span size of two if the option exists. Some controllers cannot handle a RAID 10 large enough to accommodate all attached drives and so larger spans are required. Typically this does not happen until you have at least ~18 drives or so.

  • The one question I have coming out of this results from the conversation that I believe possibly prompted this blog post, namely that in this thread on SpiceWorks:

    http://community.spiceworks.com/topic/548896-raid-10-2-spans-a-cautionary-tale-it-can-happen-to-you

    The recommendation/default for at least one DELL controller model was a span-size of 2, with comments referring to this being referred to as the optimal configuration for larger arrays. Is there any evidence to support this being the optimal configuration? Your blog post, and my (albeit limited) understanding of RAID would suggest that this advice is flawed. Then again, maybe I am misunderstanding something at a fundamental level?

    Furthermore, would there be any benefit to adding in multiple RAID-0 layers above the RAID-100 so that the member size of all arrays involved is kept as small as possible?

  • I like the article, to be honest I've seen many posts on newspapers, magazines and even blogs that praises the open-source as it without being put on glory or hell, just neutral

    I'll like to add some other software like Thunderbird (for email), Git (for developers) and maybe replace Notepad++ with Geany/Gedit/Kate (or the text editor of your preference, yours being the Notepad); otherwise I like your choices and those are apps that I use a lot, even if in my workplace they don't want to replace it

    • Hey Dom, depending on where you're located there are a number of ways you can dispose of VHS tapes. Most thrift shops will take them off your hands, assuming they're actual movies and not simply blank tapes. Another option is to use Greendisk (greendisk.com), which allows you to mail in your old VHS tapes for recycling. Beyond that, there may be some options specific to your location (there are waste recycling facilities that can handle this type of trash all over), a quick Google search might reveal some of them.

  • Hi there, I think your web site may be having internet browser compatibility problems.
    Whenever I look at your web site in Safari, it looks fine
    however when opening in I.E., it has some overlapping issues.
    I simply wanted to provide you with a quick heads up!
    Besides that, wonderful site!

    • Thanks for letting us know, we really appreciate it. Do you happen to know which version of IE you're using? I know that sometimes the older versions don't cooperate. I can't seem to reproduce the results you're seeing, but we're looking into it. Thanks again for bringing this to our attention.

  • I think you are missing the point entirely here. I have a home with 5 PCs all running same Windows OS version and same versions of Office. MOST of the file data on the machines are copies of same files on other machines: the Windows OS files and Office binaries. I want to backup full system snapshot images (not just photos and music) daily to a NAS on my LAN, or even a headless Windows machine acting as a NAS (like the old Windows Home Server product). I want the bandwidth savings of laptops backing up over wifi to notice that those windows files are already stored and not transmit them over wifi. I also want the total NAS storage of all combined backups reduced so that I can copy the NAS storage to either external drive for offsite storage, or more interesting up to the cloud for redundancy. ISP bandwidth caps, limited upstream bandwidth, and cloud storage annual cost per GB mean that deduplicated backup storage is essential. The cost of additional local storage is NOT the only consideration.

    I don't care about Windows Server's integrated deduplication. The deduplication has to be part of the backup system itself, especially if you are doing cluster or sector level deduplication, to avoid sending the duplicate data over the wire to the data storage in the first place.

    I've been looking at different backup solutions to replace Windows Home Server (a decade-old product that offered deduplication), and your product looked very interesting, but unfortunately the lack of built-in deduplication rules it out for me. I can only imagine how this affects 100-desktop customers when I wont't even consider it for 5-desktop home use.

    • Thank you for your comments. We appreciate all points of view on this topic.

      I agree that ISP bandwidth caps, limited upstream bandwidth, and cloud storage cost per GB show how critical it is to minimize data transmissions offsite. I also believe that much like modems and BETA video tapes, the bandwidth of today is giving way to higher access everywhere. For example, Google Fiber is now available to some of my peers at the office. Cellular LTE and satellite technologies are also increasing bandwidth for small business and home offices. At the same time, our data consumption and data creation is increasing at a rate that may outpace this increased supply of bandwidth. Either way, there are ways to work around data transmission limits.

      One way we help with data transmission over slower networks is we incorporate WAN acceleration and bandwidth scheduling technologies into our offsite replication tools. These allow you to not only get the most efficient use of available bandwidth but to also schedule your data replication during off-peak hours. Another way we help with data transmission is through compression. Deduplication is after all simply another form of data compression which reduces the near side (source) data before it is transmitted over the wire (target).

      In your case, you could use our product to store images on a local volume which has deduplication. You could then replicate data over the wire to offsite storage using ImageManager or some other tool. Many of our customers do this very thing.

      Keep in mind that the deduplication process has to occur at some point: either at the source or at the target. If you wanted to deduplicate your 5 PCs you would be best served with a BDR solution that can read each of those PCs, see the duplicate files on each, and avoid copying those files to storage. In this example, deduplication would occur on your BDR but you're still reading data from each PC over the wire to your BDR. In addition, your BDR would control the index for data stored on a separate volume or perhaps has the storage volume incorporated in the BDR. This creates a single point of failure because if your BDR crashes then the backup images for your 5 PCs wouldn't be recoverable and current backup processes cease.

      At StorageCraft we focus on the recovery. Our philosophy means that we take the smallest fastest backup images we can and then we give you ways to automatically test those images for reliability, compress them into daily/weekly/monthly files according to your retention policy, and replicate those images locally and offsite. This gives you a solid foundation from which to recover those images quickly to almost any new environment. I have yet to see a faster more reliable solution among our competitors.

      Cheers,
      Steven

  • Regarding Shadowprotect desktop:
    I am looking for the following capabilities
    1. Windows 8.1 compatability
    Everything I've examined says Win 8 but nothing about Win 8.1
    2. I want to be able to do the following on an ACER S-3:
    320gb hd with Win 8.1
    create an image of the 320gb drive.
    Install a 120gb drive in the ACER.
    Install the image to the 120gb drive.
    I am assuming that I can boot from the Shadowprotect
    CD, use an external usb connected dock with the 320gb
    image, and successfully install the image from the
    external dock to restore to the 120gb drive installed in the ACER.
    3. Does Shadowprotect take care of setting up the needed
    partition and format for the target drive (120gb in this case)

    I've looked at several of the alternatives to your product
    posing the same questions above and get vague or downright
    misleading answers to my items 1, 2 AND 3 above.

    If I purchase your product will I be able to do what I
    want as stated in items 1,2 and 3 above?

    I have done exactly what I described in items 1,2 and 3
    above for WIN 7 using a product called EZGIG II and am
    pleased with the results. I am looking for the same
    capability for Win 8.1.

    Please avise,
    Joe O'Loughlin

  • Hello,

    I'm just wondering if any of you have actually tested this scenario in the end and come to any conclusion since this article was published.

    Thank you!

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